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After-sales policy

This has the most detailed after-sales terms and conditions.

STANDARD WARRANTY GUIDE

Warranty Term

All Canlarriz digital signage displays are covered by a 1-year limited warranty from the original date of purchase. This warranty applies only to the original purchaser.

Warranty Description

Key Feature: Replacement Only – No Repairs. If a defect is caused by Canlarriz, we will swiftly replace the unit with a brand-new one, ensuring minimal downtime for your business. During the warranty period, Canlarriz may:

  • Provide support via phone or email to help   diagnose the issue.

  • Inspect the returned unit to confirm the defect.

  • Ship a new replacement unit at no cost if the defect is confirmed.

Warranty Coverage

This limited warranty begins on the original date of purchase and is valid only for products purchased directly from Canlarriz or through authorized e-commerce platforms. Proof of Purchase: Customers must provide the original purchase order or invoice as proof of purchase.

This warranty covers:

  • Manufacturing defects in materials or workmanship.

  • Functional failures under normal usage conditions for digital signage displays.

This warranty does not cover:

  • Damage during shipping, delivery, or installation.

  • Misuse, abuse, or neglect. ·Unauthorized modifications or repairs.

  • Normal wear and tear (e.g., brightness or color fading).

  • Damage caused by fire, flood, earthquake, or other acts of nature.

  • Damage resulting from non-Canlarriz accessories or software.

Service Process

Step A –Contact Support
Contact Canlarriz Customer Support with model number, serial number, and problem description.
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Step B – Ship Defective Unit
Customer ships the defective unit to Canlarriz with proper packaging to prevent further damage.
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Step C – Inspection and Resolution
Canlarriz inspects the unit to determine the cause of the defect:

·Warranty-Covered Defects:
If the defect is confirmed to be caused by Canlarriz, a new replacement unit will be provided, which assumes the remaining warranty period of the original product.
 
Non-Warranty Issues:
If the defect is determined to be outside the scope of warranty (e.g., misuse, accidental damage, unauthorized modifications), Canlarriz will provide a repair quotation, and the customer can decide whether to proceed with the repair.

Service Response

  • Initial response to warranty requests: within 1 business day.

  • Inspection and replacement process: typically within 5 business days after the defective unit is received, subject to shipping and inventory availability.

Shipping and Handling Responsibility

Warranty-Covered Defects:
If a defect is confirmed to be caused by Canlarriz, Canlarriz will cover all shipping costs, including any shipping fees initially paid by the customer to send the defective unit to Canlarriz, as well as the shipping cost for delivering the replacement unit back to the customer.

Customers are responsible for packaging the unit properly to prevent damage during transit.

Non-Warranty Issues

If the defect is determined to be outside the scope of warranty (e.g., misuse, accidental damage, unauthorized modifications), the customer is responsible for all shipping costs to and from Canlarriz, as well as any applicable repair or replacement fees.

Limitations & Liability

  • This warranty is non-transferable and applies only to the original purchaser.

  • Canlarriz is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

  • Customer assumes all risk for loss or damage during shipping to Canlarriz.

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